Return Policy:
All returned items must have a Return
Authorization Number
Orders
Orders that are placed
before 1:00 p.m. Mon-Friday will usually go out the same day. If an item
is out of stock at the time the order is placed we will put that order
on hold until the item becomes back in stock and at that time the order
will be shipped out.
Shipping
Charges
We only charge you the exact shipping cost
from UPS or USPS.
We can charge UPS Shipping charges to your UPS
account.
PLEASE NOTE:
The shipping charges shown in your shopping cart are an estimate. The
actual cost may be lower or higher depending on the size of the order.
Large items / orders are subject to oversize fees.
Returns & Concerns
Any item returned to us without a return authorization number will not
be refunded.
Product is damaged, defective or
does not work
Contact us by phone or e-mail and
give us details. We will give you instructions.
Changed
mind and does not want it
If it is unopened and in
its original condition, we are happy to take it back and refund the
price of the product, if returned within 60 days from original date. No
shipping costs will be refunded.
Did not get what
they ordered
If we sent the wrong item, contact us
and we will take care of it. If you made the mistake we are still happy
to exchange it for the correct item, but you are responsible for all
shipping charges. Item must be in original condition.
Product
received does not work the way they thought it would
Most manufacturers offer a satisfaction guarantee. If your customer
is not satisfied with an item, have them contact the customer service #
listed in the owner's book that came with the item. If you need we can
provide these phone #s to you if you contact us. All satisfaction
guarantees must be handled with the manufacturers.
Opened
and bothered, maybe even used it, now does not want it
We cannot accept returnss of items that have been used. It is
impossible for us to re-sell the item as new and we do not deal in used
merchandise.
*Personal care products & accessories
that have been opened are not returnable.
